Front Desk Experience Lead — Guest Service

Jobstreet Malaysia; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious hotel located in Ipoh Perak is seeking a dedicated Hotel Front Desk / Receptionist to join their dynamic team. In this full-time role, you will be the first point of contact for guests, ensuring a warm welcome and providing exceptional customer service. The ideal candidate will possess strong communication skills, be proficient in English, and thrive in a fast-paced environment. The role offers opportunities for professional development and a collaborative team culture.

Benefits

Opportunities for professional development

Discounts on hotel stays

Supportive team culture

Qualifications

• Ability to provide excellent customer service.
• Fresh graduates are welcome.

Responsibilities

• Greet and welcome guests professionally.
• Handle guest check-ins and check-outs efficiently.
• Respond to inquiries and provide information about hotel facilities.
• Assist with room assignments and reservations.
• Manage front desk operations and basic administrative tasks.
• Liaise with other hotel departments for seamless guest experiences.
• Uphold the hotel's brand standards.

Skills

Strong communication and interpersonal skills

Proficient in English and local languages

Positive attitude and flexibility

Ability to work in a fast-paced environment

Job description

A prestigious hotel located in Ipoh Perak is seeking a dedicated Hotel Front Desk / Receptionist to join their dynamic team. In this full-time role, you will be the first point of contact for guests, ensuring a warm welcome and providing exceptional customer service. The ideal candidate will possess strong communication skills, be proficient in English, and thrive in a fast-paced environment. The role offers opportunities for professional development and a collaborative team culture.