Freight Sales Support Assistant Manager (Freight Forwarding)

GEODIS Malaysia Sdn Bhd.; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Malaysia is seeking a Sales Support Assistant Manager/Manager. This role involves account management, sales support, and customer relationship development. The ideal candidate should have 3-5 years of experience in logistics or freight forwarding, strong communication skills, and be able to manage multiple tasks effectively. The position offers competitive benefits and a chance for career growth in a collaborative work environment.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for career advancement

Ongoing training and development

Work-life balance

Qualifications

• 3 to 5 years of industry knowledge.
• Experience in Logistics, Freight Forwarding or Warehousing.
• High level of proactivity and sense of urgency.

Responsibilities

• Support development of customer relationships with Global Accounts.
• Coordinate pricing requests for competitive pricing.
• Prepare customer and sales reports for management.
• Assist with customer training and events.

Skills

Industry knowledge

Sales or Business Development background

Verbal and written communication skills

Fluency in English

Ability to converse in Mandarin

Persuasive phone manner

Multi-tasking capabilities

Job description

About the role

We are seeking a highly skilled and experienced Sales Support Assistant Manager/Manager with freight forwarding background to join our dynamic team at Geodis Malaysia Sdn Bhd. This full‑time position is based in Subang Jaya, Selangor and will play a crucial role in account management and sales support for the Sales team.

What you will be doing

Account Management Support

Provide support to the development and maintenance of customer relationships with Global Accounts, in line with SLA and customer needs, to enhance overall client portfolio, safeguard sales revenue and ensure customer satisfaction.

Ensure SOP’s being in place to safeguard correct customer handling and business execution by Operations.

Conduct centrally the pricing request for Global Accounts outside of tender process to enable competitive pricing and increase wallet share.

• Business cases & showcases.
• Customer Cards and Strategic Account Plans – Regional and Country level.
• MBR and QBR presentations and data.
• Complete bids, proposals, RFQ, RFI for presentation to customer and follow up of quotations.

Assist with generating SOP's for new business to ensure proper and smooth operation and implementation. Gather, consolidate and analyze data to create reports on performance statistics/KPIs, market information and client activities.

Execute on-time reporting for customers.

Whenever applicable, helps to coordinate customer training and functions in co-operation with key stake holders from the regional team.

New Business

Compiles lists of prospective customers for use as sales leads (on request i.e. web research, cold calling, networking, and research).

Handles inbound sales lead calls and passes these onto the NSM for allocation.

Develops and compiles Sales collateral in co-operation with the Regional BD Team.

Responds to quotation requests as well as concerns and questions of prospective and existing customers; complete bids, proposals, RFQ, RFI for presentation to customers and follow up of quotations.

Prepare CRM reports and monitor staff performance relating to CRM mandatory data entry standards.

Enter new customer data and other sales data for current customers into CRM.

Work with all sales personnel within the country to keep account activities and literature up to date.

Execute on-time reporting for NSM & other BD team members.

Submit management information related to performance as well as the opportunity pipeline, to enable the NSM to steer and take corrective actions if applicable.

Support NSM on yearly budgeting process.

Deploy and maintain customer & team portals in order to manage central availability of documentation and information. Coordinate the upload of documents. Administer portal setup and user rights.

Report applicable management information to NSM.

Coordinate team meetings, take and distribute minutes.

Other general administrative tasks that may occur on an “ad hoc” basis.

Prepares presentations, meeting agendas and travel itineraries (i.e. overseas visitors).

Assist yearly customer surveys related to the quality of the services.

What we are looking for

• 3 to 5 years Industry knowledge.
• Strong Sales or Business Development background in Logistics, Freight Forwarding or Warehousing.
• Strong confidence and competencies in building executive level relationships.
• Fluent in both verbal and written English.
• Able to converse in Mandarin will have added advantage.
• Strong verbal and written communication skills.
• Persuasive & pleasant phone manner.
• High level of pro‑activity and a sense for urgency.
• Capable of multi‑tasking.

What we offer

At Geodis Malaysia Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary and comprehensive benefits package, we offer opportunities for career advancement, ongoing training and development, and a collaborative team culture that values work‑life balance.

About us

GEODIS is a leading worldwide provider of customized transportation, warehousing, global logistics, and supply chain solutions. We unlock value in a complex and evolving world. An international full‑service logistics company with French roots, our head office is located in Levallois, France.

If you are ready to take on this exciting opportunity and contribute to the growth of our organization, we encourage you to apply now.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Do you have freight forwarding experience?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Sales Support Staff?

What can I earn as a Freight Forwarding Manager