Executive – Network Operation Centre (Kuala Lumpur)

Scicom; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An IT support company is seeking a support technician in Kuala Lumpur. This role involves providing day-to-day delivery and technical support for end-user applications and troubleshooting hardware and network issues. Ideal candidates should have a Diploma or Degree in IT, excellent communication skills, and experience in remote customer support. Attractive packages include a salary of RM3,000 and performance-related bonuses.

Benefits

Attractive Salary (RM3,000)

Performance related bonus

Medical and hospitalization coverage

Qualifications

• Possesses minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills.
• Dynamic, highly motivated and result oriented as a team player.

Responsibilities

• Provide technical support for end-users of desktop applications and IT hardware.
• Diagnosing and troubleshooting computer and network issues.
• Participate in on-call activities for 24/7 support.

Skills

Excellent oral and written communication skills

Excellent customer service skills

Troubleshooting PC and laptop issues

Knowledge of Windows and OS X

Experience with Avaya VOIP

Knowledge of IP networks, DNS, DHCP

Remote customer support experience

Education

Diploma/Degree in IT related disciplines

Tools

Ticket-based systems

Windows server environment

Job description

Key Responsibilities

• Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite support as required.
• Support Microsoft Windows (MacOS knowledge an added advantage).
• Diagnosing and troubleshooting computer and general network issues.
• Provide timely resolution of end user problems as per SLA.
• Provide support for field personnel remote communications and connectivity.
• Basic administration of phone systems.
• Perform other duties as required by company management and outside business associates.
• Exercise independent judgment consistent with department guidelines / standards.
• Organize and prioritize workflow and to meet established timeframes.
• Maintain updated knowledge of policies, procedures, products and activities of assigned area.
• Participate in on-call activities and follow the escalation process to provide 24/7 support on weekdays and weekend.
• Configure & troubleshoot endpoint devices, operating system, desktop / kiosk applications, telephony, and all IT hardware located at site.

Skills Required

• Possesses minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills and able to communicate, read, and write effectively in English.
• Excellent customer service skills, strong attention to details with excellent follow up.
• Dynamic, highly motivated and result oriented as a team player.
• Ability to troubleshoot and resolve issues with PC’s, Powerful Workstations, Laptop hardware and software onsite and remote.
• Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
• Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
• Must have experience working with ticket-based systems for registering incidents and requests.
• Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
• Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services.
• Experience in Backups, Active Directory, O365, and Windows server environment.

Attractive Packages

• Attractive Salary (RM3,000).
• Performance related bonus for confirmed staff.
• Medical and hospitalization coverage.
• Working Location: Kuala Lumpur.