Executive - Customer support

Rapsys Technologies Pte Ltd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic technology firm is seeking a Customer Support Executive proficient in Japanese (monolingual or bilingual) to assist customers from Japan. This full-time role is based in Ara Damansara and involves handling customer inquiries via phone and chat. The ideal candidate should have excellent communication skills and a customer-centric attitude, as well as a willingness to work rotational shifts. A competitive salary and structured training will be offered.

Benefits

Competitive monthly salary

Structured training and support

Opportunity to work in an international environment

Qualifications

• Proficient in Japanese with JLPT N1/N2 preferred.
• Ability to work 24/7 rotational shifts.
• Capable of working onsite at the Ara Damansara office.

Responsibilities

• Handle inbound customer inquiries from Japan via phone and chat support.
• Provide accurate information and resolve service-related queries.
• Ensure high levels of customer satisfaction through professional communication.
• Document customer interactions accurately in the system.

Skills

Proficiency in Japanese

Strong verbal and written communication skills

Customer-centric attitude

Problem-solving ability

Job description

Executive - Customer support

Position: Executive – Customer Support (Japanese Monolingual / Japanese–English Bilingual)

Location: Ara Damansara (On-site)

Employment Type: Full-Time

Salary Range: RM 8,000 – RM 10,000 per month

Working Hours: 24×7 rotational shifts with 2 days off per week

Role Summary

We are seeking a customer‑focused Customer Support Executive proficient in Japanese (monolingual or bilingual Japanese–English) to support customers in Japan. The role involves handling customer inquiries through phone calls and chat, ensuring timely, accurate, and professional assistance while delivering an excellent customer experience.

Key Responsibilities

• Handle inbound customer inquiries from Japan via phone and chat support
• Provide accurate information and resolve service‑related queries efficiently
• Ensure high levels of customer satisfaction through professional communication
• Document customer interactions and resolutions accurately in the system
• Escalate complex issues to relevant internal teams when required
• Adhere to service quality standards, response time SLAs, and company policies

Required Skills & Qualifications

• Proficiency in Japanese (JLPT N1/N2 preferred)
• Japanese monolingual or Japanese–English bilingual capability
• Strong verbal and written communication skills
• Customer‑centric attitude with problem‑solving ability
• Willingness to work 24/7 rotational shifts
• Ability to work onsite at the Ara Damansara office

What We Offer

• Competitive monthly salary (RM 8,000 – RM 10,000)
• Stable full‑time employment
• Structured training and support environment
• Opportunity to work in an international customer support role

Job Description: Assembly Production Technician

Employment Type: Full-Time

Industry: Manufacturing / Electro‑Mechanical Assembly

Role Overview

We are hiring skilled and motivated Assembly Production Technicians to join our high‑performance manufacturing team. This role is ideal for hands‑on professionals with electrical or mechanical assembly expertise who are seeking strong earning potential, career growth, and exposure to a modern, high‑tech production environment.

Key Responsibilities

• Assemble electrical and mechanical components for medium‑complexity modules as per specifications.
• Interpret and work from wiring diagrams, schematics, and engineering drawings.
• Troubleshoot, adjust, and repair assemblies to ensure optimal functionality.
• Perform electrical and mechanical testing to validate product performance and quality.
• Adhere to quality, safety, and production standards at all times.
• Support continuous improvement initiatives to enhance efficiency and product reliability.

Candidate Requirements

• Certificate or Diploma in Electrical, Electronics, or Mechanical Engineering.
• Minimum 2 years of hands‑on experience in mechanical assembly or electrical wiring.
• Strong ability to read and understand wiring diagrams and technical drawings.
• Experience in electro‑mechanical testing and inspection procedures.
• Detail‑oriented team player with a proactive, results‑driven mindset.
• Immediate availability will be an added advantage.

Why Join Us

• Competitive salary based on experience and skill level.
• Performance‑based incentives and overtime pay.
• Continuous training and career advancement opportunities.
• Clean, safe, and modern manufacturing facility.
• Stable role within a fast‑growing organization.