Trainer - KL

Teleperformance; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Training Specialist to enhance the onboarding experience for new hires. This role involves facilitating training sessions, conducting assessments, and developing training materials to ensure all new employees are equipped with the necessary skills and knowledge. You'll play a crucial role in shaping the training curriculum and ensuring the success of new team members in a dynamic BPO environment. If you have a knack for teaching and a desire to make a difference, this is the perfect opportunity for you to thrive and grow in your career.

Qualifications

• Minimum 2 years of training experience in a BPO setting.
• Knowledge of instructional design is an advantage.

Responsibilities

• Facilitate new hire training and annual upskilling sessions.
• Assess new hire performance and conduct training needs analysis.

Skills

Training Experience

English Proficiency (C2)

Mandarin Proficiency (C2)

Bahasa Proficiency (C2)

Typing Speed (30 wpm)

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

Qualifications

Requirements:

• Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism)
• Minimum of 2 years Training Experience in a BPO setting
• Working experience with a premium account with either B2C or B2B is preferred.
• Knowledge on connected cars applications or any car-related process or CRM is an advantage.
• Knowledge on instructional design is an advantage.
• Usage of MS Office
• Typing speed: 30 wpm
• Language level
  • C2 Level in English Proficiency on both verbal and written communication
  • C2 English + Mandarin is an advantage.
  • C2 English + Bahasa is an advantage.

Responsibilities

Responsibilities:

• Facilitate a new hire class during pre-process and process training
• Facilitate necessary or required annual upskilling or refreshers with existing resources
• Create and facilitate knowledge tests with existing Specialists and Support group in Operations
• Complete all training requirements based on the program’s specifications
• Coach new hire Specialists on their overall training and nesting performance
• Conduct mock scenarios on all channels available
• Govern the nesting process and complete deliverables on time
• Assess new hire performance during Nesting and mitigate with appropriate actions when necessary
• Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance
• Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum
• Assist in creating and developing training materials when necessary
• Follow all steps of BEST T&D