E-Commerce Executive

Kasut U; Puchong; On-site; MYR 30,000 - 40,000; Full time

Job summary

An e-commerce company in Puchong is looking for a proactive E-Commerce Executive to manage their online sales channels and marketing initiatives. Responsibilities include maintaining e-commerce platforms, liaising with promotional activities, and providing exceptional customer service. The ideal candidate holds a bachelor’s degree and is self-motivated, detail-oriented, and able to thrive in a fast-paced environment. Fresh graduates are encouraged to apply, and knowledge of Adobe software is a plus.

Qualifications

• Bachelor’s Degree or equivalent in Business, Marketing, or related.
• Fresh graduates are encouraged to apply.
• Self-motivated and able to work independently.

Responsibilities

• Manage and maintain e-commerce platforms like Lazada and Shopee.
• Plan and execute marketing strategies.
• Handle customer inquiries and provide effective customer service.

Skills

Proactive

Detail-oriented

Problem-solving

Team player

Adaptability

Communication skills in Bahasa Melayu

Basic video editing

Education

Bachelor’s Degree in Business Studies or related field

Tools

Adobe Photoshop

Adobe Illustrator

Job description

E-Commerce Executive

We are seeking a proactive and detail-oriented E-Commerce Executive to support our online sales channels, marketing initiatives, and operational activities. This role involves managing e-commerce platforms, coordinating marketing efforts, maintaining inventory accuracy, and supporting digital growth initiatives.

Tasks & Responsibilities

• Manage and maintain e-commerce platforms including Lazada, Shopee, social media, and other online channels.
• Liaise with e-commerce platforms on upcoming deals, campaigns, and promotional activities.
• Plan and execute marketing strategies to drive brand awareness and achieve sales targets.
• Conduct weekly research on potential affiliates and influencers to support awareness and sales growth.
• Manage daily social media postings by publishing product USP content according to approved designs and the Manager’s SKU schedule.
• Upload new products accurately and in a timely manner across all platforms.
• Ensure product listings, store banners, and online storefront visuals remain attractive and up to date.
• Handle customer enquiries and provide effective customer service across platforms.
• Manage invoicing processes on a weekly basis, primarily on Mondays and Tuesdays.
• Monitor, control, and synchronize inventory across platforms, including maintaining accurate records in Google Sheets.
• Assist in physical event planning and cost coordination when required.
• Support app development initiatives, including coordination and progress updates.
• Perform light graphic design and basic video editing tasks (training provided).
• Assist with packing, stock management, and stock counting when required, especially during peak periods.
• Support operations during major e-commerce campaigns such as 9.9, 11.11, and 12.12, including overtime when necessary.

Qualifications & Experience

• Bachelor’s Degree / Post Graduate Diploma / Professional Degree in Business Studies, Administration, Management, Marketing, Mass Communications, or equivalent.
• Fresh graduates are encouraged to apply.
• Able to work independently with minimal supervision and function effectively as a team player.
• Self-motivated, proactive, and able to adapt to a fast-changing environment.
• Strong problem-solving skills with a solution-oriented mindset.
• Proficient in Bahasa Melayu and. Mandarin language skills may be beneficial for certain job-related communications.
• Willing to work overtime during peak e-commerce festive seasons.
• Knowledge of Adobe Photoshop and/or Illustrator is an added advantage.