Customer Support Specialist (MY & SG Market) -Mandarin Speaker

Antler; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

Antler is seeking a Customer Support Specialist for Qashier, a rapidly growing startup in fintech. This role involves supporting merchants through troubleshooting, resolving issues, and ensuring customer satisfaction. The ideal candidate will have at least one year of customer support experience, particularly in B2B, and strong interpersonal skills. Join us to make a significant impact in transforming the retail landscape with innovative POS solutions.

Qualifications

• Minimum one year of experience in Customer Support, preferably in B2B.
• Passionate about technology, startups, Fintech, and the retail space.
• Strong attention to detail and customer service oriented.

Responsibilities

• Off-site troubleshooting and solving merchants' concerns through phone, email, and live chat.
• Partner with merchants to effectively resolve issues.
• Log merchants feature requests and feedback to the product team.

Skills

Customer Support Experience

Interpersonal Skills

Problem-Solving Skills

Bilingual Communication

Job description

Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data?

Qashier is looking for a Customer Support Specialist to support our growth! This role might be for you if you have knowledge and a keen interest in POS and payment systems, operations, or customer support.

In this role, you'll work closely with our merchants to cover key business hours. This is a full-time position that requires both on-site and remote work, 4 weekdays (onsite) and 1 weekend (remote).

Key Responsibilities

• Off-site troubleshooting, technical issue verification, and solving our merchants' concerns through phone, email, and live chat within target SLAs
• Partner with our merchants to effectively resolve issues through phone virtual meetings.
• Log merchants feature requests and feedback to the product team.
• Route leads and issues to the appropriate team using established processes (E.g., Sales lead to the Sales team, bugs to the Product Team, etc.).
• Answer how-to questions, offer workarounds, and solve issues immediately.
• Show composure, resilience, professionalism and flexibility.

What we look for in a candidate...

• Minimum one year of experience in Customer Support, preferably in B2B
• Passionate about technology, startups, Fintech, and the retail space
• Strong interpersonal skills with good bilingual oral skills
• A keen attention to detail and customer service oriented
• Strong creative problem-solving skills

Why Join Qashier? Join Qashier, a fast-growing startup with an innovative platform transforming the retail and F&B industries. You'll play a crucial role in driving growth and decision-making while enjoying fantastic learning and development opportunities within our tight-knit team. Make a strong impact by collaborating with teams and markets to achieve business objectives and create an impact across the board.

Ready to make an impact on FinTech biz? Click 'Apply' or connect with me via email at [e-mail], and let's chat!

About Us

Qashier (qashier.com) is a venture-backed startup that provides smart point-of-sale (POS) solutions that help merchants digitise their businesses. We are transforming the way retail operations and payments are done. Our flagship product is the Qashier Smart Terminal, a connected, multi-purpose device that combines cloud-based POS software, integrated payment acceptance, and a proprietary app store in one uniquely designed device. Manage entire stores with just one sleek terminal on the counter!