Customer Success Associate — IT Services & Digital Hub

Sunway Berhad; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading firm in Malaysia is seeking an Associate for Customer Success in their Digital Hub. The role involves liaising between service delivery management and IT services teams to ensure quality delivery, focusing on customer satisfaction and process improvement. Ideal candidates are final semester students or those with relevant IT knowledge. The position is based in Bandar Sunway and offers various benefits, including medical and staff discounts.

Benefits

Annual Leave

Medical Leave

Medical Benefits

Staff Discounts

Flexible Working Arrangement

Qualifications

• Working experience in a related field or knowledge in IT is an added advantage.
• Candidates in their final semester are strongly encouraged to apply.

Responsibilities

• Act as liaison between Service Delivery Management and IT services delivery team.
• Coordinate regular review meetings to drive continuous improvements.
• Ensure standard service/support processes are adhered to.
• Identify and frame ongoing policy and operational issues.
• Provide fast turn-around time on business opportunities.
• Assist in accounts receivable collection.

Skills

Communication

Problem-solving

Customer engagement

IT Knowledge

Education

Final semester students encouraged to apply

Job description

A leading firm in Malaysia is seeking an Associate for Customer Success in their Digital Hub. The role involves liaising between service delivery management and IT services teams to ensure quality delivery, focusing on customer satisfaction and process improvement. Ideal candidates are final semester students or those with relevant IT knowledge. The position is based in Bandar Sunway and offers various benefits, including medical and staff discounts.