Customer Success Advocate

Teleperformance; Bayan Lepas; On-site; USD 5,000 - 9,000; Full time

Job summary

An innovative firm is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this engaging role, you will be the primary contact for customers, addressing inquiries and managing concerns via phone and email. Your ability to project a professional image and maintain a positive attitude will be crucial in representing the brand. This position offers the chance to develop your interpersonal skills in a fast-paced environment while contributing to a culture of excellence and continuous improvement. If you are passionate about customer service and eager to learn, this opportunity is perfect for you.

Qualifications

• Bachelor's Degree or Diploma in any discipline required.
• B2 level English proficiency is mandatory.

Responsibilities

• Support customers to place online orders and provide timely assistance.
• Handle customer concerns positively and professionally.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An innovative firm is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this engaging role, you will be the primary contact for customers, addressing inquiries and managing concerns via phone and email. Your ability to project a professional image and maintain a positive attitude will be crucial in representing the brand. This position offers the chance to develop your interpersonal skills in a fast-paced environment while contributing to a culture of excellence and continuous improvement. If you are passionate about customer service and eager to learn, this opportunity is perfect for you.