Customer Service Representative (Non-voice)

Hilti (Canada) Corporation; Petaling Jaya; On-site; MYR 22,000 - 40,000; Full time

Job summary

A global construction innovation leader is seeking a Customer Service Representative in Petaling Jaya, Malaysia. This role emphasizes strong business acumen and team-playing abilities. Ideal candidates will have a diploma in Business, experience with SAP and Sales Force, and high proficiency in English. The position requires flexibility to support the Australian team during earlier shifts. Join a diverse team committed to making construction better through innovation and teamwork.

Qualifications

• Experience in using SAP and Sales Force system is desirable.
• Self-motivation, highly energetic, outgoing character.
• High ambition and potential to develop a long-term career.

Responsibilities

• Serve customers with a focus on high performance.
• Support the Australian team during earlier shifts.

Skills

SAP usage

Sales Force

High proficiency in English

Team playing skills

Strong communication skills

Education

Diploma in Business or related discipline

Job description

Powering construction success through customer-first service.

We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative (Non-voice). Our people come from different backgrounds with a shared dedication to high performance and consistent results.

What You’ll Bring

• Diploma or above in Business or related discipline
• Experience in using SAP and Sales Force system is desirable
• High proficiency in English
• Team playing skills with strong customer orientation
• Strong communication and presentation skills
• Self-motivation, highly energetic, outgoing character and willingness to explore self-potential in different area
• High ambition and potential to develop your long term career at Hilti
• Ability to work earlier shift timing due to supporting our Australian team.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.