Customer Service Representative (Airline Industry) - Fresh Grads Are Welcome to Apply!

Startek Malaysia; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking candidates for a customer service role in Petaling Jaya. Responsibilities include handling inquiries, assisting passengers with bookings, and ensuring customer satisfaction. Candidates should possess a minimum of SPM and be proficient in both Bahasa Malaysia and English. Join a dynamic and multicultural work environment with opportunities for continuous training and career growth.

Benefits

Competitive salary package

Statutory and attractive benefits

Continuous training and career growth opportunities

Qualifications

• Proficient in Bahasa Malaysia and English (both spoken & written).
• Ability to work in a dynamic airline environment.
• Customer-focused with a positive attitude.

Responsibilities

• Handle inbound customer inquiries with professionalism and efficiency.
• Assist passengers with bookings, flight changes, and baggage claims.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Multitasking

Education

SPM (Pass)

Job description

Responsibilities

What You'll Be Doing:

• Handle inbound customer inquiries with professionalism and efficiency.
• Provide accurate information and resolve issues via email and calls.
• Assist passengers with bookings, flight changes, baggage claims, and more.
• Deliver world-class service with patience, empathy, and enthusiasm to ensure the highest customer satisfaction with the right procedures.

Qualifications

• Candidate must possess at least SPM (Pass).
• Proficient in Bahasa Malaysia and English (both spoken & written).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to multitask in a dynamic airline environment.
• Customer-focused with a positive attitude and team spirit.
• Able to work in 24 hours rotation shift.

Benefits

• Competitive salary package.
• Statutory and attractive benefits
• Dynamic and multicultural work environment.
• Continuous training and career growth opportunities.
• Be part of a globally recognized airline brand.