Customer Service Executive

Lyreco Singapore Malaysia; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Johor is looking for a candidate with strong communication skills and a customer-oriented approach. You will manage customer inquiries, process orders, and maintain accounts using SAP. A diploma and two years of experience in customer service are required. The role involves teamwork and the ability to work under pressure, ensuring high service standards are met.

Qualifications

• Minimum Diploma with 2 years of related working experience in customer services industry.
• Good understanding of customer service expectations.
• Able to work under minimal supervision and in a team.

Responsibilities

• Answer incoming calls & attend to emails from customers regarding orders and inquiries.
• Process and maintain customer accounts accurately in the SAP system.
• Resolve queries and litigations from customers and sales staff.

Skills

Customer service focus

Excellent communication skills

Ability to work under pressure

Teamwork

Education

Diploma

Tools

MS Office

Job description

Overview

MAIN JOB RESPONSIBILITIES: To deliver high level of professional communication with customer accordingly to Company guidelines. Assist customer in their inquiries by giving professional knowledge and service in order to achieve specified productivity and quality service standards.

Responsibilities

• Answer incoming calls & attend to emails from customers in regarding of placing orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide accurate information.
• To process and maintain customers account and record accurately into the SAP system.
• To attend to and resolve queries/litigations from customers and sales people; and closely follow-up till closure of case.
• To receive and process orders from internal and external customers via telephone/fax/email and online ordering whenever necessary.
• To be punctual and maintain perfect attendance.
• To take responsibility towards work floor requirements
• To undertake other responsibilities and duties assigned by manager from time to time.

Qualifications and Skills

• Minimum Diploma with 2 years of related working experience in customer services industry.
• Good understanding of customer service expectation.
• Able to work under minimal supervision and to work in a team.
• Experience of working within a busy, fast paced, and demanding environment with the ability to work accurately, multi task and within strict timelines
• Highly customer focused and able to demonstrate excellent communication/telephone skills.
• Computer literate and proficient in MS Office.
• A high level of integrity and commitment
• Attentive, accurate and focused, with careful eye for detail
• Dynamic and resilient towards challenges