Customer Service - Cantonese Speaking (Work from Home)

EPS Consultants; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking individuals for a role responsible for delivering exceptional service to clients. The job involves addressing customer inquiries, building relationships, and meeting performance metrics in a fast-paced environment. Candidates must have a high school diploma and experience in customer service, along with a flexible schedule.

Qualifications

• At least six months customer service experience or equivalent required.
• Must pass a background check.

Responsibilities

• Provide quick, accurate, and friendly service via phone, email, or chat.
• Build lasting relationships with customers.
• Meet and exceed customer service metrics.

Skills

Customer service

Communication

Flexibility

Education

High school diploma or equivalent

Job description

Job Description

• Provide quick, accurate, and friendly service to customers via phone, email, or chat
• Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
• Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
• Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
• Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
• Build lasting relationships with customers, and other team members
• Be reliable, be on time and come in as scheduled

Educational/Work Experience and Requirements

· High school diploma or equivalent required.

· Candidate must be flexible working Onsite.

· Must have at least six months customer service experience or equivalent

· Must successfully pass a background check