Customer Service Advisor (Klang Valley)

Habib Retail; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail company in Malaysia, seeking enthusiastic individuals to engage customers and provide outstanding service. Candidates should have a minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent, and preferably 1 year of relevant experience in the retail or financial services industry. Strong communication skills in English and Bahasa Melayu are essential, while additional languages are a plus. Candidates must be willing to work on shifts, weekends, and public holidays.

Qualifications

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1 year of relevant working experience in financial services or retail.
• Good command of verbal and written English and Bahasa Melayu.

Responsibilities

• Follow company rules to uphold brand image.
• Engage with customers and answer inquiries regarding products.
• Work as part of a team in a retail environment.

Skills

Customer service

Retail management

Sales

Marketing

Teamwork

Communication in English

Communication in Bahasa Melayu

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.

Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.

Requirements:

Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.

Preferably 1 year of relevant working experiences in financial services industry or equivalent. Fresh graduates are encouraged to apply too.

Strong business knowledge in retail management, sales and marketing and customer services.

Good command of verbal and written English and Bahasa Melayu language, ability to speak additional languages will be an added advantage.

Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.

Able to work as a team.

Must be willing to work on shifts (retail hours) / weekends and public holidays.

Candidates have full working rights for Malaysia.