Customer Service

Picsson Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading refurbished smartphone company based in Kuala Lumpur is seeking a dedicated individual to manage online stores on platforms such as TikTok Shop, Shopee, and Lazada. The role involves responding to customer inquiries, coordinating orders, and maintaining product listings. Ideal candidates should possess strong communication skills in English and Bahasa Malaysia and have customer service experience. This position offers stable employment with various benefits, including performance incentives and career growth opportunities.

Benefits

Stable employment

On-the-job training

Staff phone purchase at special prices

Performance incentives

Transport allowance

Medical claim

Overtime pays

Career growth opportunities

Annual leave and public holidays

EPF, SOCSO and EIS contributions

Qualifications

• Experience in e-commerce platforms (TikTok, Shopee, Lazada) is an advantage.
• Comfortable with online chat systems.
• Detail-oriented and responsible.

Responsibilities

• Manage and support online stores on TikTok Shop, Shopee, and Lazada.
• Respond promptly to customer enquiries via chat, comments, and messages.
• Follow up on customer orders, payments, deliveries, returns, and after-sales issues.

Skills

Customer service experience

Communication in English

Communication in Bahasa Malaysia

Basic computer skills

Multitasking abilities

Education

Minimum SPM / Diploma

Job description

Qualifications

• Minimum SPM / Diploma (Fresh graduates are encouraged to apply)

• Experience in customer service or e-commerce platforms (TikTok, Shopee, Lazada) is an advantage

• Good communication skills in English and Bahasa Malaysia (Mandarin is a plus)

• Comfortable with online chat systems and basic computer skills

• Detail-oriented, responsible, and able to follow SOPs

• Able to multitask and handle customer enquiries professionally

• Willing to learn e-commerce operations and online sales processes

• Team player with a positive working attitude

Responsibilities

• Manage and support online stores on TikTok Shop, Shopee, and Lazada

• Respond promptly to customer enquiries via chat, comments, and messages

• Follow up on customer orders, payments, deliveries, returns, and after-sales issues

• Assist in setting up and maintaining TikTok Shop profiles and product listings

• Coordinate with internal team on stock availability, order fulfilment, and issue resolution

• Handle customer return, refund, and exchange cases according to company SOP

• Assist in issuing invoices and credit notes (CN) when required

• Ensure accurate records of customer communications and transactions

• Support basic administrative or operational tasks when necessary

Benefits

• Stable employment in a growing refurbished smartphone company
• On-the-job training and clear SOPs
• Staff phone purchase at special staff prices with 0% installment plan
• Performance incentives / KPI bonuses
• Transport allowance
• Medical Claim
• Overtime pays (where applicable)
• Career growth opportunities
• Annual leave and public holidays in accordance with labour law
• EPF, SOCSO and EIS contributions