Customer Experience Strategist — Web & eCommerce Growth

Bio Harvest Sdn Bhd; Rawang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading skincare company in Malaysia is seeking a tech-savvy Assistant Manager - Web Administrator & Digital Marketing. This role will manage multiple brand websites and drive digital marketing strategies to convert visitors into loyal customers. The ideal candidate will have 4–6 years of experience in eCommerce operations and a strong understanding of SEO. Join us to bridge technical web administration and creative digital marketing as we evolve into a Customer Experience Strategist.

Qualifications

• 4–6 years of experience in eCommerce operations and digital optimization.
• Strong understanding of SEO and data-driven decision-making.
• Proficiency in data visualization tools to interpret consumer behavior.

Responsibilities

• Manage daily operations for all brand websites.
• Conduct technical SEO audits and optimize user journeys.
• Plan and execute multi-channel campaigns aligned with teams.
• Build and optimize membership point systems.
• Mentor junior staff and foster collaboration across teams.

Skills

E-commerce operations

Digital marketing strategies

SEO optimization

Data visualization

HTML/CSS knowledge

Education

Bachelor’s Degree in eCommerce, Marketing, IT, or Digital Business

Tools

Shopify

WooCommerce

Google Analytics

Job description

A leading skincare company in Malaysia is seeking a tech-savvy Assistant Manager - Web Administrator & Digital Marketing. This role will manage multiple brand websites and drive digital marketing strategies to convert visitors into loyal customers. The ideal candidate will have 4–6 years of experience in eCommerce operations and a strong understanding of SEO. Join us to bridge technical web administration and creative digital marketing as we evolve into a Customer Experience Strategist.