Customer Experience Champion

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

Join an established industry player as a Customer Success Specialist, where you will be the face of the brand, engaging with customers to resolve their inquiries and enhance their experience. This role emphasizes the importance of quality service and effective communication, requiring a proactive approach to customer interactions. You will support customers through various channels, ensuring their concerns are addressed promptly and professionally. If you are passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you to grow and make a significant impact.

Qualifications

• Minimum 6 months experience in customer support or relevant degree.
• B2 level English proficiency required.

Responsibilities

• Support customers with online orders and inquiries via phone and email.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join an established industry player as a Customer Success Specialist, where you will be the face of the brand, engaging with customers to resolve their inquiries and enhance their experience. This role emphasizes the importance of quality service and effective communication, requiring a proactive approach to customer interactions. You will support customers through various channels, ensuring their concerns are addressed promptly and professionally. If you are passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you to grow and make a significant impact.