Customer Experience Ambassador/ Claims Expert

IC Frith; Petaling Jaya; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading service provider in Malaysia is looking for a Customer Experience Ambassador/Claims Expert to deliver exceptional customer service and process claims for clients in Australia and New Zealand. Candidates should have at least 2 years of experience in customer service or claims processing. Excellent communication and problem-solving skills are essential. If you are passionate about enhancing customer experiences, apply now for this dynamic role.

Qualifications

• Minimum 2 years of experience in a customer service or claims processing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Provide world-class customer service to clients.
• Process and resolve customer claims accurately.
• Identify opportunities to enhance the customer experience.

Skills

Customer service experience

Claims processing

Communication skills

Problem-solving

Attention to detail

Fluency in English

Job description

About the role

We are looking for an experienced Customer Experience Ambassador/Claims Expert to join our team at Brightside Co. on a contract basis. Based in Bukit Damansara, Kuala Lumpur, this role will be responsible for delivering exceptional customer service and processing claims for our valued clients in Australia and New Zealand.

What you'll be doing

Provide world-class customer service to clients via phone, email, and other communication channels

Accurately process and resolve customer claims in a timely manner

Effectively troubleshoot and address customer inquiries and concerns

Identify opportunities to enhance the customer experience and suggest improvements

Collaborate with cross-functional teams to ensure seamless service delivery

Maintain detailed records and documentation of all customer interactions

Adhere to company policies, procedures, and industry regulations

Working hours according to the country you are assigned to.

Australia

Monday to Friday, 8.30 am - 5.30 pm

Monday to Friday, 8.30 am - 5.30 pm

What we're looking for

Minimum 2 years of experience in a customer service or claims processing role, preferably in the contact centre or insurance industry

Excellent communication and interpersonal skills with the ability to empathise and build rapport with customers

Strong problem-solving and critical thinking skills to effectively handle complex customer issues

Ability to work well under pressure and meet deadlines

Attention to detail and a commitment to providing high-quality service

Fluency in English and the ability to communicate effectively

Able to work in the odd shift hours

About us

Brightside Co. is a leading provider of customer service and claims management solutions in Malaysia, Singapore, and Europe. With a strong focus on innovation and customer satisfaction, we have established a reputation for delivering exceptional service to our clients. Our team of dedicated professionals is committed to driving business growth and enhancing the customer experience.

If you are passionate about customer service and looking to join a dynamic, forward-thinking organization, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.