CRM Techno-Functional Analyst

Randstad; Penang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A recruitment agency is looking for a passionate IT functional techno analyst to enhance their CRM platform. The role involves communicating with end-users, managing project requirements, and providing technical support for CRM systems. Ideal candidates will have 2-3 years in IT management with strong CRM and database skills. This position also requires problem-solving abilities and experience in delivering successful CRM projects.

Qualifications

• Minimum of 2-3 years of experience in IT management focused on CRM.
• Proven track record of successfully delivering CRM projects.
• ModelN experience is an added advantage.

Responsibilities

• Communicate effectively with end-users for project activities.
• Act as a liaison between the business experts and IT project team.
• Support month end and quarter end activities.

Skills

CRM Systems Expertise

Analytical and problem-solving skills

Communication Skills

Knowledge of databases and SQL

Job description

We are seeking a passionate IT functional techno analyst for our CRM platform. The ideal candidate will possess an understanding of the platform, functionalities and have a proven track record in supporting and delivering CRM projects. This role requires an analytical thinker with strong problem‑solving capabilities.

Business Engagement and Project Management

Communicates effectively with end‑users for project activities including requirements gathering, scope prioritization, user acceptance testing, and user training.

Acts as the liaison between the business experts (Sales Ops and Finance) and the IT project team members.

Facilitates business/functional requirement gathering, design, architectural/integration awareness, review, approval, and sign‑off sessions.

Support month end and quarter end activities.

Technical Expertise

Provide support and information for projects such as system enhancements, process changes, testing, and system implementations.

Support issues and deliver configuration changes/ fixes for the application.

Identify, analyze, and resolve data or process issues, including manual updates.

Track and monitor the status of regularly scheduled data loads.

Qualifications

CRM Systems Expertise: functional and technical knowledge on CRM systems on all Sales and Channel related modules including Master Data Management, Orders, Pricing, Samples, Quotes, Ship and Debit, Claims, Funnel Management, and Channel Management modules.

Minimum of 2-3 years of experience in IT management with a strong focus on CRM implementation, configuration, and support.

Knowledge of databases and SQL, including ability to construct queries and interpret results.

Analytical and problem‑solving skills, with a keen attention to detail and ability to handle large amounts of data.

Communication Skills: Possesses excellent organizational, verbal, and written communication skills.

ModelN Experience: ModelN experience in semiconductor industry is added advantage.

Understanding and experience in integration with CRM, EDI and ERP.

Broad understanding of software development lifecycle, functional design, business requirement management, user acceptance testing, cut‑over planning and post go‑live support.

Minimum of 3-5 years of experience in IT management with a strong focus on CRM implementation, configuration, and support.

Proven track record of successfully delivering CRM projects.