Consumer Protection: Digital Compliance & Data Lead

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A regulatory body in Cyberjaya is seeking a candidate to enhance customer experience through digital tools and improve complaint management. This permanent role requires a Bachelor's Degree in a relevant field with a minimum CGPA of 3.00 and 1 to 3 years of work experience. Responsibilities include evaluating compliance in the telecommunications sector, analyzing data trends, and implementing digital improvements. Competencies in teamwork and adaptability towards digital transformation are essential.

Qualifications

• Minimum CGPA of 3.00 from a reputable university.
• 1 to 3 years of relevant work experience.
• Competence in digital process improvement and workflow automation.

Responsibilities

• Evaluate complaint handling process for compliance.
• Investigate complaint trends to inform policy decisions.
• Implement enhancements to complaint management platforms.
• Prepare cross-sector complaint data analysis reports.
• Coordinate digitalisation of complaint-related processes.
• Ensure alignment between regulatory needs and digital initiatives.

Skills

Digital process improvement

Data analysis

Database concepts

Project coordination

Education

Bachelor's Degree in Communications, Information Systems, Data Analytics, Computer Science, or relevant discipline

Job description

A regulatory body in Cyberjaya is seeking a candidate to enhance customer experience through digital tools and improve complaint management. This permanent role requires a Bachelor's Degree in a relevant field with a minimum CGPA of 3.00 and 1 to 3 years of work experience. Responsibilities include evaluating compliance in the telecommunications sector, analyzing data trends, and implementing digital improvements. Competencies in teamwork and adaptability towards digital transformation are essential.