Complex Claims Adjuster

Cover-More; Kuala Lumpur; Hybrid; MYR 50,000 - 70,000; Full time

Job summary

A leading global insurance provider is seeking a Claims Specialist to deliver high-quality claims services. This role requires excellent communication skills in English and strong attention to detail, as you will engage with various stakeholders to ensure claims are processed efficiently. The company promotes a hybrid work environment and offers diverse career growth opportunities. Join a supportive team dedicated to looking after travelers at every stage of their journey.

Benefits

Flexible work schedule

Comprehensive leave benefits

Professional development opportunities

Qualifications

• Strong self-motivation and ability to work under pressure.
• Effective time management skills with a proactive approach.
• Excellent verbal and written communication skills in English.

Responsibilities

• Deliver high-quality claims services through effective communication.
• Manage complex claims processes and ensure timely resolutions.
• Analyze documentation and engage with third parties for claims resolution.

Skills

Self-motivation

Time management

Effective communication

Attention to detail

Numeracy skills

Education

Experience in insurance, hospitality or customer service

Job description

Job Description

Let’s grow together!

About Zurich Cover-More

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

What’s the job?

• You will deliver high-quality claims services by interacting with internal and external stakeholders through various communication channels.
• Assist customers in refining their queries and ensure claims requests are accurately fulfilled.
• Manage complex claims processes, applying effective investigation techniques to achieve cost-effective and timely resolutions.
• Analyze documentation, policy provisions, and engage with third parties, such as employers and medical providers, to facilitate claims resolution.
• Proactively manage claims through the diary system by ensuring timely processing, setting appropriate reserves, and addressing outstanding issues.
• Identify subrogation opportunities and potential fraud, making appropriate referrals when necessary.
• Support new business needs by taking on additional duties as required.

What are we looking for?

• You will have strong self-motivation and the ability to work under pressure with a high level of responsibility and integrity.
• Effective time management skills, with the ability to prioritize tasks, meet deadlines, and delegate when necessary.
• A proactive, solutions-focused approach, with the ability to improve processes and resolve problems efficiently.
• Excellent verbal and written communication skills in English for building and maintaining relationships with internal and external stakeholders.
• Prior experience in the insurance industry, hospitality services, or customer service, supported by strong attention to detail and numeracy skills.

Why choose us?

We value optimism, caring, togetherness, reliability, results focus and forward-thinking.

We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth

This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community

We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together

#LI-Hybrid