Clinic Service Assistant: Patient Care & Admin Support

SUNWAY TCM SDN BHD; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare provider in Selangor is seeking a qualified individual to assist in patient care, inventory management, and coordinating clinic operations. Responsibilities include preparing examination rooms, recording patient vital signs, guiding patients, and managing appointments. Ideal candidates will have a Certificate/Diploma in health science, excellent communication skills, and a customer-service orientation. This role is crucial in ensuring a positive patient experience and smooth clinic operations.

Qualifications

• Able to use automated or computerized system.
• Must be customer-service oriented and have excellent hospitality skills.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Prepare examination rooms and ensure all medical equipment is stocked.
• Guide patients and provide comfort during their visit.
• Take and record patient vital signs under medical staff direction.
• Chaperone healthcare professionals during examinations.
• Monitor and maintain inventory of medical supplies.
• Assist in medical billing, insurance verification, and co-payment collection.
• Schedule patient appointments and manage cancellations.

Skills

Effective verbal and written communication

Patience

Empathy

Interpersonal skills

Problem-solving abilities

Customer-service orientation

Hospitality skills

Education

Certificate/Diploma qualification in health science/business administration or related area

Job description

A healthcare provider in Selangor is seeking a qualified individual to assist in patient care, inventory management, and coordinating clinic operations. Responsibilities include preparing examination rooms, recording patient vital signs, guiding patients, and managing appointments. Ideal candidates will have a Certificate/Diploma in health science, excellent communication skills, and a customer-service orientation. This role is crucial in ensuring a positive patient experience and smooth clinic operations.