Claims Process Analyst — Service Programs & Automation

AIG; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global insurance leader seeks a Claims Process Analyst in Kuala Lumpur to enhance claims operations. This role involves analyzing claims processes, implementing automation solutions, and training teams to ensure efficiency. Ideal candidates will have experience in process or business analysis, advanced Excel skills, and familiarity with automation tools. Join a collaborative environment that values inclusiveness and professional development, with access to extensive benefits and growth opportunities.

Benefits

Comprehensive benefits package

Professional development opportunities

Qualifications

• Proven experience in a process analyst, operations analyst, or business analyst role.
• Advanced proficiency in Excel, including use of pivot tables and VBA/macros.
• Familiarity with data automation tools is desirable.

Responsibilities

• Collaborate with claims team to understand operational pain points.
• Analyze existing claims processes to identify improvement opportunities.
• Design solutions to streamline manual processes using automation.
• Document process changes and provide training to the claims team.
• Support implementation of best practices across the team.

Skills

Process analysis

Advanced Excel

Problem-solving

Data quality assurance

Communication skills

Tools

Excel

Power Automate

Job description

A global insurance leader seeks a Claims Process Analyst in Kuala Lumpur to enhance claims operations. This role involves analyzing claims processes, implementing automation solutions, and training teams to ensure efficiency. Ideal candidates will have experience in process or business analysis, advanced Excel skills, and familiarity with automation tools. Join a collaborative environment that values inclusiveness and professional development, with access to extensive benefits and growth opportunities.