Business Development Manager

SG Global Support Services; Kuala Lumpur; Hybrid; MYR 90,000 - 120,000; Full time

Job summary

A leading donor management agency in Malaysia is seeking a Business Development Manager to expand its presence in Asia and beyond. This role focuses on acquiring new clients and building strategic partnerships across regions such as Hong Kong and the United States. The ideal candidate will drive revenue, manage business development processes, and deliver accurate pipeline reporting. Strong interpersonal skills and at least 5 years of experience in business development are essential, along with a results-oriented mindset.

Qualifications

• Minimum 5 years’ experience in business development and client acquisition.
• Demonstrated success in building and managing a strong pipeline.
• Background in high-growth or entrepreneurial environments preferred.

Responsibilities

• Drive revenue by acquiring new clients and building strategic partnerships.
• Lead the end-to-end business development process.
• Deliver accurate pipeline reporting and support financial gating processes.

Skills

Results oriented

High energy

Strong time management

Exceptional interpersonal skills

Strong emotional intelligence

Confident communicator

Team-oriented mindset

Strategic thinking

Commercial acumen

Culturally fluent

Job description

SG Support is a full-service donor management agency that helps non-profits build sustainable giving programmes for predictable income and long-term impact.

We enable transformational change for charities and the causes they champion through data-driven strategy, donor care, and secure payment solutions that make fundraising easier and more effective.

Our Core Values

• Be Bold
• Own It
• Play as a Team
• Good Vibes Only

Our Core Values underpin who we are as an organisation and we only recruit people who we believe will enjoy our culture and who can demonstrate these principles in their day-to-day role.

What We Do

• Deliver secure, PCI-DSS Level 1 payment solutions with industry-leading success rates.
• Provide data and consulting insights to maximise donor value and ROI.
• Strengthen donor loyalty with personalised, omnichannel engagement.
• Enable growth through our innovative LadderPro financing model.

What We Have Achieved

• Processed more than USD 1.9 billion in donations for causes worldwide.
• Supported 6.6 million donors across 16 countries and 89 charities.
• Delivered over 124 million donor communications and 5.8 million donor calls annually.
• Achieved among the highest payment approval rates and lowest attrition rates in the sector.
• Recognised as a trusted partner by leading international NGOs and charities.

We are seeking a highly driven and self-motivated Business Development Manager, preferably based in Malaysia, to help SG Support expand its presence within and beyond Asia. Initial market focus for this role will be Hong Kong, Taiwan, Australia & New Zealand and the United States.

This role will report directly to the Executive Management Team.

In this role, you will:

• Drive revenue by acquiring new clients and build strategic partnerships.
• Proactively identify and qualify new sales opportunities through targeted market research and competitive analysis.
• Promote and sell the company’s service offerings, whether individual solutions or the full suite, based on identified client needs and market insights.
• Support and drive our geographical expansion into new markets.

Key Role and Responsibilities:

Drive New Business Growth

• Develop and manage a strong pipeline of new business opportunities through networks, partnerships, referrals, industry conferences and targeted outreach.
• Lead the end-to-end business development process, from identifying opportunities and shaping proposals to securing client agreements and long-term partnerships.

Brand Representation & Market Presence

• Represent SG Support with professionalism and credibility at external meetings, networking events and conferences.
• Strengthen the organisation’s visibility and reputation in key markets, building credibility with prospective clients and partners.

Reporting & Forecasting

• Deliver accurate pipeline reporting and support financial gating processes in collaboration with the Finance team, ensuring market and commercial viability.
• Establish a centralised lead generation pipeline tool and work together with our ‘lead generators’ to optimise new opportunities.
• Provide market intelligence and insights to support strategic decision-making.
• Present regular progress updates to the Executive Management Team, highlighting challenges, risks and opportunities.

Market Insights

• Adapt quickly to shifting priorities, managing multiple markets, service pillars, and stakeholder demands effectively.
• Possess the ability to adapt quickly, juggle multiple priorities and manage time effectively across diverse markets, service pillars and stakeholders.
• Provide regular market insights and recommendations to refine SG Support’s GTM approach, ensuring responsiveness and agility in a fast-paced environment.

Stakeholder Management & Strategic Alignment

• Build and maintain strong communication and relationships with key stakeholders across SG Support and across our client network.
• Work with the marketing team to strategise how to offer potential new products and services with pricing.
• Working collaboratively with HODs to ensure alignment of objectives and successful campaign launch.

Ideal Candidate Profile:

Language Skills

• Excellent command of English, both written and spoken.

Behavioural Traits and Skills

• Results oriented with the drive to deliver in a fast moving and demanding environment.
• High energy, self-motivated, and capable of working independently while staying accountable.
• Strong time management skills with the ability to juggle competing priorities across multiple markets, time zones and product suites.
• Exceptional interpersonal skills with a collaborative, approachable demeanour that builds trust and rapport across all levels of an organization.
• Skilled at managing complex stakeholder relationships across internal teams, external partners and diverse clients with professionalism, empathy and resilience.
• Strong emotional intelligence and cultural sensitivity, with the ability to navigate diverse personalities and working styles with grace and respect.
• Confident communicator and resilient negotiator who can handle intensity, competing demands and the reality of sustained pressure while maintaining positive, constructive relationships.
• Team-oriented mindset with a genuine commitment to supporting colleagues and contributing to a positive, inclusive workplace culture.
• Strategic thinker who connects daily execution to broader business outcomes while thriving in an environment that demands adaptability and pace.
• Commercial acumen to identify, shape and convert opportunities into business growth.
• Agile, adaptable and culturally fluent, with strong understanding of the Asia business landscape.
• Flexibility and readiness to travel domestically and internationally in support of business objectives.

Experience

• Minimum 5 years’ experience in business development and client acquisition within marketing or services industries across multiple countries
• Demonstrated success in building and managing a strong pipeline.
• Background in high-growth or entrepreneurial environments preferred.
• Experience in the not-for-profit sector is an added advantage.