Bilingual Mandarin/Cantonese Customer Service Specialist

PERSOL; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider is seeking a Mandarin/Cantonese Customer Service representative in Selangor, Malaysia. This role involves coordinating aeromedical transport cases and responding to client requests through clear communication. Qualified candidates will hold at least an SPM, have experience in customer service, and be able to work rotational shifts including weekends. This position offers the potential for contract-to-permanent conversion based on performance.

Qualifications

• Minimum of SPM holder with at least 1 year of experience in Customer Service/Call Centre/Hotel Operator.
• Ability to communicate in English and either Mandarin or Cantonese.
• Willingness to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Coordinate and oversee aeromedical transport cases.
• Provide prompt assistance via phone calls and emails.
• Serve as the first point of contact for clients requiring medical or travel assistance.
• Manage allocated cases effectively during working hours.
• Proactively coordinate medical claims and provide recommendations.

Skills

Communication in English

Communication in Mandarin

Communication in Cantonese

Teamwork

Multitasking

Education

SPM holder

Job description

A leading customer service provider is seeking a Mandarin/Cantonese Customer Service representative in Selangor, Malaysia. This role involves coordinating aeromedical transport cases and responding to client requests through clear communication. Qualified candidates will hold at least an SPM, have experience in customer service, and be able to work rotational shifts including weekends. This position offers the potential for contract-to-permanent conversion based on performance.