Backup & Disaster-Recovery Support Engineer

Aarorn Technologies Inc; Kuala Lumpur; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

A technology services company in Kuala Lumpur seeks a Technical Support Engineer. This hybrid/onsite role requires providing expert support for backup, recovery, and data management. Candidates should have a Bachelor's degree and 3-5 years of experience in technical support, with strong troubleshooting skills in Windows Server and familiarity with tools like Veeam. Excellent communication skills in English and Chinese or Japanese are essential. Responsibilities include managing customer issues and liaising with product development teams.

Qualifications

• 3-5 years’ experience in technical or customer support.
• Proficiency in troubleshooting remote issues.
• Ability to document technical procedures and solutions.

Responsibilities

• Troubleshoot and resolve customer issues remotely and on-site.
• Manage backup operations and disaster recovery plans.
• Contribute to labs, simulations, and product beta testing.

Skills

Troubleshooting skills in Windows Server

Communication in English and Chinese

Networking fundamentals

Hands-on expertise with backup tools

Education

Bachelor’s degree in Computer Science

Tools

Veeam

Veritas

NetBackup

Avamar

Job description

A technology services company in Kuala Lumpur seeks a Technical Support Engineer. This hybrid/onsite role requires providing expert support for backup, recovery, and data management. Candidates should have a Bachelor's degree and 3-5 years of experience in technical support, with strong troubleshooting skills in Windows Server and familiarity with tools like Veeam. Excellent communication skills in English and Chinese or Japanese are essential. Responsibilities include managing customer issues and liaising with product development teams.