Automotive Service Advisor: Elevate Customer Experience

ULTRANEXUS SDN. BHD.; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service company in Malaysia is seeking a Service Advisor to enhance customer satisfaction and achieve sales targets. The ideal candidate will have a diploma in a relevant field, at least two years of CRM experience, and fluency in English and Bahasa Melayu. Responsibilities include ensuring timely service delivery, participating in service campaigns, and managing customer inquiries. Join us to contribute to our success in delivering exceptional automotive services.

Qualifications

• Minimum Diploma in Marketing/Mass Communication/Business Administration or equivalent with automotive experience.
• At least two years of working experience in CRM and customer service.
• Fluent in written and spoken English and Bahasa Melayu.

Responsibilities

• Achieve sales and product targets using effective strategies.
• Enhance customer satisfaction and ensure timely service delivery.
• Participate in service campaigns and monitor job progress.

Skills

Customer service skills

Strong communication skills

Interpersonal skills

Ability to work under pressure

Multitasking ability

Education

Diploma in Marketing/Mass Communication/Business Administration

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

A leading automotive service company in Malaysia is seeking a Service Advisor to enhance customer satisfaction and achieve sales targets. The ideal candidate will have a diploma in a relevant field, at least two years of CRM experience, and fluency in English and Bahasa Melayu. Responsibilities include ensuring timely service delivery, participating in service campaigns, and managing customer inquiries. Join us to contribute to our success in delivering exceptional automotive services.