Associate Professor - Hospitality Service Quality / Smart Technologies / Service Innovation

Taylor's University Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Malaysian university is seeking an Associate Professor in Hospitality Service Quality. The role involves teaching, research, and administrative duties. Candidates must possess a PhD, have a strong publication record, and at least 5 years of academic experience. This position offers opportunities for professional development and contribution to academic excellence.

Qualifications

• 5+ years of experience in teaching or research.
• At least 3-5 publications in C.I. journals in the last 5 years.
• Experience in developing teaching methodologies and materials.

Responsibilities

• Teach courses, supervise students, and assess learning.
• Conduct and publish research, apply for grants.
• Participate in administrative duties and departmental committees.

Skills

Teaching and curriculum development

Research expertise

Strong communication skills

Project management

Mentoring and coaching

Education

PhD in Tourism or Hospitality Management

Job description

Associate Professor - Hospitality Service Quality / Smart Technologies / Service Innovation

Posted on: 10 Sept 2025

Division: Higher Education (HE)

Department: School of Hosp,Tourism & Events (40000300)

Responsibilities

• Undertake teaching and teaching related duties such as design, preparation and development of teaching materials; conduct classes/lectures, tutorials and practicals; consultation with students, invigilation, marking and assessment
• Participate and contribute in high quality programme and curriculum development
• Plan and implement teaching strategies to optimise student learning as well as to motivate them
• Support in research project work and scholarship of postgraduate students
• Establish and maintain high standards of teaching and effective learning to meet the University’s teaching and learning expectations

Research

• Participate in scholarly activities, including undertaking research, conference presentation, journal publications and relevant community work
• Support efforts to secure grants for research activities and scholarship as co-researcher
• Achieve the specified set of research outcome targets for Associate Professor level of appointment

Administration and Other Activities

• Undertake and contribute in administrative responsibilities such as attending departmental meetings, participate in committees and working groups within the Department, School and Faculty
• Participate in continuous relevant professional activities
• Assist in establishing linkages with external organisations/ professional bodies in academic related matters

Qualifications

• Possess a PhD from a recognised university in Tourism or Hospitality Management
• Candidate must have at least five(5) years of experience in teaching / research / industry
• Possess a strong publication record with at least 3-5 publications in C.I. journals (ISI, SCOPUS) in the last 5years
• Secured research grant(s) as a Principal Investigator worth RM75,000-RM100,000 (cumulative)
• Graduated at least 2 PhD students
• Minimum h-index of 5
• Experience working in higher education environment and a track record of teaching experience and professional knowledge of curriculum development or good record of professional experience with evidence of coaching and mentoring and a high quality of presentation skills
• Experience in developing teaching methodologies and materials, including the effective use of IT technologies in the facilitation of teaching and learning
• Experience working on research projects and activities or experience of professional practice/consultancy work, including evidence of appropriate outputs