Assistant Manager, IT Solutions Delivery

FWD Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading pan-Asian insurance firm is seeking an experienced IT Project Manager to oversee Front-end mobile system projects in Kuala Lumpur. This role entails managing projects through their lifecycle, collaborating with teams and vendors, and ensuring projects align with business growth strategies. The ideal candidate will have 9+ years in IT, strong leadership experience, and expertise in Agile methodologies. This position offers the chance to influence innovative technology solutions in a dynamic environment.

Qualifications

• Minimum 9 years working experience in Information Technology, with at least 4 years in a senior system analyst position.
• Proven track record in managing regional-based Front-end systems.
• Deep appreciation of latest and emerging technologies and practices.

Responsibilities

• Manage IT projects throughout its life cycle including resource planning and budget monitoring.
• Work closely with project manager, vendors and project team members.
• Prepare functional and technical specification documents.

Skills

Leadership

Agile Scrum

Project management

DevOps

Cloud

Education

University degree in Computer Science or Information Technology

Job description

FWD Group (1828.HK) is a pan‑Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest‑growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments and customer service, among many others.

Purpose

Group IT implementing Life systems to support Asian countries (including HK, Thailand, Indonesia, Malaysia, Philippines, Singapore, Vietnam, Japan and China) based on Group systems framework for greenfield countries as standard model.

This position will assume the role to manage Front‑end mobile systems new project initiatives and ongoing BAU support projects in order to support business growth strategies.

Key Accountabilities

• Responsible for managing IT projects throughout its life cycle, including resource planning, budget monitoring, clients' expectation management, change management, contingency planning, risk assessment and mitigation.
• Work closely with project manager, vendors, contractors and project team members to deliver quality projects and services.
• Manage project development and implementation within budget and time frame.
• Plan with vendor and implement system releases upgrade.
• Prepare functional specification documents, technical specification documents and user manuals with the team.
• Work effectively with IT vendors and IT team on systems' integration works and monitor the quality of system delivery from vendors.
• Assist on executing IT initiatives & strategies, developing best practices to adhere to system development standards and oversee the quality of project/system deliverables.
• Oversee project risks, identify, determine and recommend risk mitigation solutions on projects and implement as appropriate.

Key Performance Indicators

• Manage to deliver IT projects that align with business growth strategies (as defined in the annual performance review).
• Develop and enhance distribution channels mobile systems and digital solutions.

External & Internal Contacts

• Group Infrastructure Team, Security Teams, Operation Team, Distribution Team.
• Communicate to end‑user departments from various supporting countries.
• Communicate with Group IT teams.

Decision Making

• In IT application development & support functions, manage to meet the preset standard per the IT Service Level Agreement (SLA) to support different countries.
• Resource and timeline management on the projects assigned.

Qualifications / Experience

• University degree in Computer Science, Information Technology or equivalent, minimum 9 years working experience in Information Technology, with at least 4 years in a senior system analyst position, specialised in system development.
• Strong leadership experience.
• Proven track record in managing regional‑based Front‑end systems, preferably experiences in implementing IT systems/projects to support Asian countries.

Knowledge & Technical Skills

• Broad understanding of the technology industry, including current and emerging digital solutions.
• Able to communicate well on both technical and business levels, and effectively manage IT development team, users and vendors.
• Deep appreciation of latest and emerging technologies and practices, such as DevOps, Cloud, Microservice and Mobile development.
• Project experience on Agile Scrum approach.
• Implement automation DevOps tools and frameworks (CI/CD pipelines).
• Good analytical mind and problem‑solving skills.