Area Manager (Mass Retail - Klang Valley)

Michael Page; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading international beauty retailer is seeking an experienced retail manager to oversee multi-store operations in Kuala Lumpur. This role emphasizes leadership development and operational excellence within a fast-paced environment. Candidates should have 5-8 years of retail experience, strong people skills, and the ability to drive performance through effective management. The position offers a competitive salary with flexible benefits and the opportunity for career progression in a dynamic company.

Benefits

Competitive salary

Transport allowance

Flexible benefits

Leadership development opportunities

Qualifications

• Minimum 5-8 years of retail experience, preferably with multi-store management.
• Strong ability to coach and develop senior Store Managers.
• Experience in fast-paced environments like fast fashion or FMCG.

Responsibilities

• Oversee retail operations across multiple stores.
• Drive sales performance and productivity.
• Coach and manage Store Managers and senior leaders.
• Identify operational gaps and present solutions.
• Partner with senior stakeholders for alignment.

Skills

Retail management

People leadership

Problem solving

Sales performance

Coaching

Job description

High-impact leadership role with real influence

Strong growth and development opportunity

A leading international beauty retailer with a strong retail presence in Malaysia, known for its fast-paced environment, people-focused culture, and commitment to operational excellence and commercial growth.

Responsibilities

• Oversee and lead multi-store retail operations across the Klang Valley, ensuring consistent execution and performance across all assigned stores.
• Drive sales performance, productivity, and operational excellence based on store volume and business priorities.
• Act as a strong people leader, coaching, developing, and managing Store Managers and senior store leaders.
• Identify operational gaps and proactively present solutions to improve store performance, customer experience, and team effectiveness.
• Partner closely with Head of Retail and senior stakeholders to align on expectations, restructuring plans, and store coverage.
• Manage flagship and high-volume stores where required, with hands-on involvement and regular in-store presence.
• Support internal talent development and succession planning, including moving and developing team members across stores.
• Ensure agility and speed in execution within a fast-paced retail environment, adapting quickly to changes and priorities.

Qualifications

• Minimum 5-8 years of retail experience, with proven exposure to multi-store management.
• Strong people leadership skills, with the ability to coach, develop, and inspire senior Store Managers.
• Solid retail fundamentals and commercial acumen, with experience managing stores, people, and performance.
• Highly solutions-oriented problem solver who can identify issues and act decisively.
• Comfortable in a fast-paced, high-volume environment; backgrounds in fast fashion, mass retail, FMCG, or similar preferred.
• Hands-on leader willing to be present in stores, roll up sleeves, and lead by example.

Benefits

• Competitive basic salary with additional allowances and benefits.
• Opportunity to lead and shape multi-store operations within a fast-paced, high-growth international retail brand.
• Strong emphasis on leadership development, coaching, and internal career progression.
• Flexible benefits and support, including transport, phone allowance, and annual flexibility benefits.