Apprentice - Customer Service

Avery Dennison; Semenyih; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global materials science company in Malaysia is offering a 12-month apprenticeship in Customer Service. This program includes on-the-job training, mentoring, and opportunities to collaborate with teams on customer management projects. Candidates should possess an advanced diploma, have less than a year of experience, and be willing to commit to the full duration of the apprenticeship.

Benefits

Dynamic and supportive work environment

Learning opportunities in business applications

Day to day mentoring from the manager

Qualifications

• Less than 1 year of relevant professional experience.
• Open to graduates from all academic disciplines and specializations.
• Willingness to commit to a twelve-month contract.

Responsibilities

• Support Customer Service team and business functions in Malaysia to manage customers’ experience.
• Assist in Customer service related projects.

Skills

Basic skills in Google Workspace tools and applications

Education

Advanced diploma or higher qualification

Job description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com

• You are part of the Apprenticeship Program which is a 12-month initiative dedicated to the comprehensive learning and development of individuals in the field of Customer Service.
• In addition to on-the-job training in Customer Service, you will receive training and guidance in various functional areas, including communication, negotiation, project management, and participation in projects related to customer excellence and management.
• Towards the final three months of the program, you will have the opportunity to collaborate with the Order Fulfillment team to gain a comprehensive understanding of our end-to-end order management processes.
• Apprentices who demonstrate exceptional performance and potential during the program will be considered for a full-time role upon its completion.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Support Customer Service team and business functions in Malaysia to manage our customers’ experience.
• Assist in Customer service related projects.

WHAT WE OFFER:

• Day to day mentoring from the manager
• A dynamic and supportive work environment
• Learning opportunities in the latest real-world business and customer management applications

Qualifications

• Possess an advanced diploma or higher qualification,
• Less than 1 year of relevant professional experience.
• Open to graduates from all academic disciplines and specializations.
• Basic skills in Google Workspace tools and applications.
• Willingness to commit to a twelve-month contract.

Additional Information

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER