Application Support Lead

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A technology company in Kuala Lumpur is seeking an experienced Application Support Lead to co-manage the support team, ensuring system readiness and reliability. The role involves monitoring application performance and addressing production incidents promptly. Candidates must hold a degree in IT with at least 5 years of experience in the industry, including leadership experience. Knowledge of monitoring tools and effective communication skills are essential for this position, making it a challenging yet rewarding opportunity.

Qualifications

• Degree with CGPA 3.0 and above.
• Minimum 5 years in IT with 2+ years in production support.
• 1+ years as a team lead with at least 2 members.

Responsibilities

• Co-manage team and chair meetings.
• Monitor application performance and batch jobs.
• Support users on production incidents.

Skills

Effective communication in English

Team leadership

System monitoring tools

Application performance tools

SQL query

Linux commands

Scripting (bash or python)

Knowledge of stock trading

Education

Degree in Computing or Information Technology

Job description

Job Description for Application Support, Lead

Job Summary

We are looking for potential candidate to join our Application Support family. The selected candidate will assist to manage the application support team and ensuring the system is up and ready for the business.

Job Responsibilities

• Co-manage the team – roster planning, status follow up, tasks delegation, chair team meeting and issue approval.
• Assist, notify and remind the manager on important meeting or planned activity.
• Monitor the frontend, middleware, and backend application from monitoring tool.
• Monitor the routine batch jobs completed without errors.
• Involve in improving the monitoring application and monitoring process toward automation.
• Execute service recovery or escalate to L2 support team.
• Support operation users on production incidents. Require checking in database and application logs.
• Track production incidents in issue tracking system and resolve/close within Service Level Agreement (SLA).
• Participate in knowledge transfer from Business Analyst and Development team to know the new application services and batch job to monitor.
• Update the manual and guidelines (monitoring and system recovery steps) into knowledgebase.
• Checking deployment checklist and verify post deployment activities.
• Involve in company activities like DR drill, load test and stress test.
• Work closely with colleagues from departments.
• Continue to support the system after working hour.

Requirements

• Degree in Computing, Information Technology or equivalent with CGPA 3.0 and above
• Must be able to communicate effectively in English (Listen, Speak, Read, and Write)
• Minimum 5 years working experience in IT industry with at least 2 years' experience as L1, L2 or L3 in supporting production system.
• Minimum 1 year experience as team lead with at least 2 members.
• Having knowledge in system monitoring tool, application performance tool, SQL query, Linux commands, analyze application logs and scripting (bash or python) would be an advantage.
• Developer, database administrator, quality assurance, and system analyst are encouraged to apply.
• Knowledgeable in MS Office
• Worked in stock broking industry and experience in stock trading would be a plus.
• Creative person with lots of great ideas to improve the monitoring, support, and processes.
• Responsible, dependable, and having leadership traits.