Air Freight Operations Manager (KLIA) (ID: 690154)

Agensi Pekerjaan PERSOL Malaysia Sdn. Bhd.; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Malaysia is looking for an experienced Air Freight Operations Manager to oversee all operations at the KLIA branch. You will manage a team of around 15 staff, ensure operational efficiency, and coordinate with customers. The ideal candidate has over 8 years of experience in air freight operations and at least 5 years in team management. Strong skills in workflow optimization and customer coordination are essential for this role.

Qualifications

• At least 8 years of hands-on experience in air freight operations.
• Strong understanding of workflows and operational challenges.
• At least 5 years of team management experience.

Responsibilities

• Oversee air freight operations at the KLIA branch.
• Manage a team of approximately 15 staff.
• Handle customer complaints, delivery schedule adjustments, and other operational issues.

Skills

Team management

Operational efficiency

Customer coordination

Workflow optimization

Job description

Air Freight Operations Manager (KLIA) (ID: 690154)

This role is responsible for overseeing air freight operations at the KLIA branch, including team management, customer coordination, and cost control. The Branch Manager serves as the person in charge of overall branch operations.

Operations Management

Manage overall air freight operations at the KLIA branch.

Supervise and optimize workflows for cargo receipt, sorting, delivery, and documentation processes.

Ensure safety, quality, and on-time performance.

Communicate with on-site staff and provide guidance for operational improvements.

Team Management

Manage a team of approximately 15 staff.

Handle shift scheduling, work guidance, and performance evaluations.

Maintain team motivation and resolve operational issues.

Coordinate and communicate with key customers.

Handle customer complaints, delivery schedule adjustments, and other operational issues.

Branch Administration

Manage branch costs and monitor expenditures.

Prepare monthly reports.

Report to and coordinate with Japanese Managing Director.

Job Requirements:

At least 8 years of hands‑on experience in air freight operations, including cargo receipt, sorting, delivery, and document processing.

Strong understanding of workflows and operational challenges, with the ability to apply experience to resolve issues and improve efficiency and quality.

At least 5 years of team management/leadership experience, managing 10–20 staff.

Experience in customer/stakeholder coordination and handling operational issues.

Owns personal transport.

Experience in branch administration/management, including cost control, monthly reporting, and performance monitoring.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a branch manager?
• How many years' experience do you have as a manager / team lead?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a logistics coordinator?