After Sales Customer Support Executive

Lamarsa Coffee Machine Company; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading coffee machine provider is seeking a Technical After Sales Support Specialist to enhance customer satisfaction. This role involves providing installation, maintenance, and troubleshooting support. Ideal candidates should possess at least 2 years of technical service experience, strong analytical skills, and a customer-oriented approach. The position offers attractive incentives, medical coverage, and opportunities to work with top coffee brands in a dynamic environment.

Benefits

Attractive allowances

Performance incentives

Medical insurance

Annual leave

Qualifications

• At least 2 years of technical and organizational experience in service and parts business.
• Strong analytical and problem-solving skills.
• Detail-oriented with good follow-up skills.

Responsibilities

• Provide after-sales support including installation and maintenance.
• Find solutions for customers using the Knowledge Base.
• Maintain contact with clients for feedback and satisfaction.

Skills

Troubleshooting skills

Problem-solving skills

Communication skills

Interpersonal skills

Job description

1d ago , from Lamarsa Coffee Machine Company

We are looking for a hard-working, team-oriented person Technical After Sales Support Specialist who can provide an excellent customer experience to join our growing team at Lamarsa Coffee Machine Company! This position is for a problem solver with a desire to create a bespoke customer experience.

After Sales Customer Support Executive

We are looking for a hard-working, team-oriented person Technical After Sales Support Specialist who can provide an excellent customer experience to join our growing team at Lamarsa Coffee Machine Company! This position is for a problem solver with a desire to create a bespoke customer experience.

Job Highlights:

• Attractive Allowance, Performance Incentive and Bonus

• Insurance medical coverage benefit and excellent staff benefits

• Work alongside some market leading coffee machines and grinder brands.

• Friendly and conducive working environment

Job Responsibilities:

• Provide after-sales service support to customers, such as the installation, maintenance, troubleshooting and repair of the sold products.

• Finding solutions for customers using the Knowledge Base.

• Keeping the Knowledge Base updated when encountering fresh issues and distributing the knowledge to team members.

• Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.

• Take corrective actions to ensure customers satisfaction, resolve technical product-related issues and write customer summary reports.

• Prepare warranty service, training, or repair for a product.

• Arranging appointments with customers; organising and scheduling service and repair work in accordance to clients needs, booking and part availability.

• To provide quotations of any repair and calculating repair time.

• Analyses history and market conditions to determine inventory requirements and orders parts sales accordingly.

• Identify where improvement is needed in sales practices and make suggestions for improvements.

• Maintain contact with clients to obtain customer feedback regarding product/service quality.

• Promotes teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.

• Other tasks as assigned by superior.

Job Requirements:

• At least 2 years detailed technical and organizational experience in service and parts business and parts organization.

• Strong troubleshooting and problem-solving skills.

• Strong communication and interpersonal skills and dedication to customer satisfaction.

• Good technical, analytical and problem solving skills.

• Detail oriented, good in monitoring and follow up.

Benefits:

• Attractive performance incentive, bonuses and yearly increment

• Medical Insurance, allowances and excellent staff benefits

• Marriage Leaves, Annual Leave, Medical Leave etc

• Build your own career journey and work with leading international coffee equipment brands

• KWSP, SOCSO, EIS

• Staff Purchase

• Fast-moving, fun and rewarding role with exciting career advancement opportunities

• Enjoy work-life balance, fun and cozy work culture

Think you’re a good fit? Please email **@lamarsacoffee.com with a resume and a little about your interest in working at Lamarsa Coffee Machine Company.

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