Admin Executive (Apple Authorized Service Centre)

SNS Network (M) Sdn. Bhd.; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology service provider in Petaling Jaya is seeking candidates to manage customer service inquiries, perform inspections on Apple products, and handle daily administrative tasks. The role requires strong communication skills and a commitment to service quality. Familiarity with warranty claims is beneficial. The position is full-time with a Saturday half-day requirement.

Qualifications

• Ability to perform inspections and prepare reports.
• Excellent customer service and communication skills.
• Capability to work under service level agreements.

Responsibilities

• Perform inspections and manage warranty claims for Apple products.
• Handle daily administration duties.
• Resolve customer queries and complaints timely.

Job description

Responsibilities

• Performing inspections, preparing reports, manage warranty claim for Apple products, etc to ensure highest quality of work and all Service Level Agreement are meet
• Responsible for daily administration duties for the Company to ensure smooth running of daily operation
• To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
• Striving to achieve and maintain overall performance adhering to Premium Service Provider metric criteria
• To efficiently handle inbound and outbound customer call inquiries as well as face-to-face interactions to ensure customer satisfaction by providing excellent Customer Services.
• Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.
• Applicants must be willing to work on Saturday (half day), 5 working days per week.
• Applicants must be willing to work in 3 Two Square, Petaling Jaya, Selangor.