Accounts Receivable Portfolio & Collections Specialist

EPS Malaysia; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in finance seeks an Accounts Receivable Portfolio & Collections Specialist to manage overdue invoices and ensure timely payments. The role requires at least 2 years of B2B collections experience with excellent communication skills in English. The successful candidate will take ownership of customer disputes, ensure compliance with financial processes, and collaborate effectively with various teams. This position offers a contract with a competitive salary between RM 4500 - RM 5000.

Qualifications

• Minimum 2 years of experience in a B2B collections or Accounts Receivable environment.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and customer service orientation.
• Detail-oriented, organized, and able to manage multiple priorities effectively.
• Proficient in MS Office (especially Excel).

Responsibilities

• Proactively follow up on overdue invoices via calls and emails to ensure timely payments.
• Implement and adhere to policies and procedures related to payment, cancellation, and service suspension/termination.
• Take full ownership of customer disputes, ensuring effective and timely resolution.
• Ensure compliance with internal controls and established financial processes.
• Perform reconciliations of Sales Ledger accounts to maintain accurate financial records.
• Provide prompt and professional responses to both customer and internal inquiries.
• Collaborate with Order Management, Customer Service, Cash Applications, and Sales teams to resolve queries efficiently.
• Support the global Credit and Collections team by sharing knowledge and assisting with team goals.

Skills

B2B collections

Verbal communication

Written communication

Problem-solving

Customer service orientation

Detail-oriented

Organized

MS Office (Excel)

Tools

SAP

Salesforce

HighRadius

Job description

Accounts Receivable Portfolio & Collections Specialist

Accounts Receivable Specialist (12-Month Contract)

Salary : RM 4500 - RM 5000

Key Responsibilities

• Proactively follow up on overdue invoices via calls and emails to ensure timely payments.
• Implement and adhere to policies and procedures related to payment, cancellation, and service suspension/termination.
• Take full ownership of customer disputes, ensuring effective and timely resolution.
• Ensure compliance with internal controls and established financial processes.
• Perform reconciliations of Sales Ledger accounts to maintain accurate financial records.
• Provide prompt and professional responses to both customer and internal inquiries.
• Escalate debt-related issues to the Account Manager and Line Manager when required.
• Collaborate with Order Management, Customer Service, Cash Applications, and Sales teams to resolve queries efficiently.
• Provide customer support for refunds, payment discrepancies, tax forms, payment history, and account statements.
• Maintain up-to-date customer account information and documentation for review and reporting purposes.
• Support the global Credit and Collections team by sharing knowledge and assisting with team goals.
• Perform additional related duties as required.

Requirements

• Minimum 2 years of experience in a B2B collections or Accounts Receivable environment.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and customer service orientation.
• Detail-oriented, organized, and able to manage multiple priorities effectively.
• Proficient in MS Office (especially Excel).
• Experience with SAP, Salesforce, or HighRadius is an added advantage.