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Remote Customer Support Manager — Lead KPIs & Quality
Job summary
A customer service solutions company is seeking a Customer Support Specialist to provide exceptional service to U.S.-based clients from Mexico. This remote position requires strong communication skills, the ability to resolve issues efficiently, and prior customer service experience. Compensation includes a base salary of MXN 3,000 per week with potential bonuses based on performance. Ideal candidates should be fluent in English and have at least two years of experience in customer support roles.
Benefits
Qualifications
- Fluent/native English and Spanish proficiency required.
- 2+ years of experience in Customer Service or support role.
- Prior experience in the transportation or service industry is a plus.
Responsibilities
- Handle customer inquiries via phone, email, and chat.
- Resolve issues and ensure customer satisfaction.
- Document customer interactions accurately.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.