Global Customer Success Team Manager — Remote Leadership

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading tech company is seeking a Customer Success - Team Manager to enhance customer engagement and retention globally. This role offers the opportunity to lead a team of professionals in a fully remote environment, focusing on strategic planning and cross-functional collaboration. Ideal candidates should have proven success in Customer Success and the ability to mentor a diverse team. A Bachelor's degree is required, along with strong leadership and analytical skills. International travel may be required occasionally.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Maternity and paternity leave

Employee Assistance Programme

Opportunity for international travel

Formación

• Proven track record in Customer Success.
• Experience in SaaS or software industries.
• Ability to analyze performance metrics.

Responsabilidades

• Lead and mentor Customer Success Managers.
• Analyze regional performance metrics.
• Collaborate with other departments for customer success.

Conocimientos

Customer Success

Leadership

Analytical skills

Problem-solving

Cross-functional collaboration

Educación

Bachelor's degree in Business, Communication or STEM

Descripción del empleo

A leading tech company is seeking a Customer Success - Team Manager to enhance customer engagement and retention globally. This role offers the opportunity to lead a team of professionals in a fully remote environment, focusing on strategic planning and cross-functional collaboration. Ideal candidates should have proven success in Customer Success and the ability to mentor a diverse team. A Bachelor's degree is required, along with strong leadership and analytical skills. International travel may be required occasionally.