Banking Call Center Specialist

Cbr Ingenieria; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A leading Customer Service firm seeks a Customer Support Specialist to provide remote support in Mexico. The successful candidate will assist employees via phone and email with payroll-related inquiries and require strong communication and problem-solving skills, as well as fluency in both English and Spanish. The role offers a full-time position with competitive compensation and the opportunity for career growth within the organization.

Servicios

Medical, dental, and vision insurance

Short-term and long-term disability

Paid time off and sick leave

Formación

• 1+ years of experience in a customer service or call center environment.
• Fluent in English and Spanish (written and verbal).
• Strong patience, empathy, and urgency when resolving customer issues.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Customer service

Bilingual (English and Spanish)

Problem-solving

Educación

Bachelor’s degree in Business or related field

Herramientas

CRM Software (Salesforce preferred)

Microsoft Office Suite

Descripción del empleo

A leading Customer Service firm seeks a Customer Support Specialist to provide remote support in Mexico. The successful candidate will assist employees via phone and email with payroll-related inquiries and require strong communication and problem-solving skills, as well as fluency in both English and Spanish. The role offers a full-time position with competitive compensation and the opportunity for career growth within the organization.