Banking Account Services - Sr Manager

Clip; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic company in customer service seeks Bilingual Customer Service Representatives to join their remote team. This full-time role involves delivering excellent support and building customer relationships for U.S.-based businesses. Ideal candidates will have advanced English and Spanish skills, with at least 2 years in call center roles. They should be detail-oriented, proactive, and capable of managing multiple interactions efficiently. Attractive compensation includes a base salary up to MXN 20,000/month with additional performance bonuses.

Servicios

Competitive rewards package

Short-term and long-term incentives

Formación

• Minimum 2 years of call center experience required.
• Experience in customer service and soft sales roles preferred.
• Comfortable using multiple software programs simultaneously.

Responsabilidades

• Handle inbound and outbound customer calls for U.S.-based small businesses.
• Respond to customer inquiries via phone, email, and live chat.
• Manage multiple interactions simultaneously while maintaining high efficiency.

Conocimientos

Advanced English and Spanish proficiency

Call center experience

Excellent communication skills

Problem-solving skills

Time management

Descripción del empleo

Overview

We are seeking dynamic and motivated Bilingual Customer Service Representatives to join our remote, full-time team. You will be the voice of trusted U.S.-based home service businesses (e.g., cleaning, plumbing, electrical), delivering exceptional service, ensuring clients are supported, informed, and valued at every step.

What You’ll Do

• Handle inbound and outbound customer calls for U.S.-based small businesses (e.g., cleaning, electrical services).
• Respond to customer inquiries via phone, email, and live chat.
• Provide quotes, enter orders in the system, and follow up to ensure completion.
• Proactively build and maintain strong customer relationships.
• Recommend suitable products or services tailored to customer needs.
• Resolve customer concerns and complaints promptly and professionally.
• Collaborate with team members to identify upsell opportunities and share feedback.
• Ensure accurate record-keeping of all customer interactions and transactions.
• Follow up with customers to confirm satisfaction and resolution.
• Manage multiple interactions simultaneously while maintaining high efficiency.

What We’re Looking For

• Advanced English and Spanish proficiency (spoken and written).
• Minimum 2 years of call center experience required.
• Experience in customer service and soft sales roles preferred.
• Comfortable using multiple software programs simultaneously.
• Excellent communication, active listening, and problem-solving skills.
• Detail-oriented, proactive, and organized.
• Strong time management and ability to work independently.
• Seeking candidates interested in long-term employment and career growth.
• Base Salary: MXN 3,000 per week (net).
• Weekly Bonus: Up to MXN 2,000 based on attendance and punctuality.
• Total Weekly Earnings: Up to MXN 5,000 net (approx. MXN 20,000/month).

Location & Experience

Location: Remote (Mexico)

Experience Level: 2+ years

About the Role

Our client is seeking a dynamic and motivated bilingual Customer Service Representative to join the team. This fully remote, full-time role focuses on delivering exceptional service to clients while identifying opportunities to upsell relevant services.

What You’ll Need to Succeed: strong communication, empathy, ability to manage multiple conversations, and a customer-centric mindset.

Benefits & Notice

We offer a competitive rewards package; actual pay depends on skills, experience, education, and location. In addition to base pay, there may be short-term incentives and long-term incentives where applicable. If you need any accommodation during the hiring process, please let us know.

Equal Opportunity Employer: Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities.

What We Offer (Company Info)

About Adlecta and Dysolve: Adlecta expands BPO services to support global clients. Dysolve leverages AI solutions in education and healthcare. This role offers a mission-driven environment while being employed and supported by Adlecta’s global team.