Senior Customer Experience Specialist - Bilingual (Remote)

Honeywell; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Customer Support Specialist to provide remote assistance in payroll-related inquiries. Candidates should have at least one year of experience in customer service and be fluent in both Spanish and English. This position demands strong communication skills, patience, and a customer-focused mindset. The role offers a competitive salary and the opportunity to work from anywhere in Mexico, supporting clients across different regions.

Formación

• 1+ year of experience in a customer service or call center environment.
• Fluent in Spanish and English (written and verbal).
• Strong patience, empathy, and urgency when resolving customer issues.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Customer service experience

Fluent Spanish

Fluent English

Patience

Empathy

Proficiency with Microsoft Office Suite

Herramientas

Microsoft Office Suite

Descripción del empleo

A global technology company is seeking a Customer Support Specialist to provide remote assistance in payroll-related inquiries. Candidates should have at least one year of experience in customer service and be fluent in both Spanish and English. This position demands strong communication skills, patience, and a customer-focused mindset. The role offers a competitive salary and the opportunity to work from anywhere in Mexico, supporting clients across different regions.