Remote Customer Support Manager — Lead KPIs & Quality

Corporativo Guepardo Sa De Cv; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A customer service solutions company is seeking a Customer Support Specialist to provide exceptional service to U.S.-based clients from Mexico. This remote position requires strong communication skills, the ability to resolve issues efficiently, and prior customer service experience. Compensation includes a base salary of MXN 3,000 per week with potential bonuses based on performance. Ideal candidates should be fluent in English and have at least two years of experience in customer support roles.

Servicios

Medical, dental, and vision insurance

Short-term and long-term disability

Life insurance and AD&D

Registered retirement savings account

Paid time off and sick leave

Formación

• Fluent/native English and Spanish proficiency required.
• 2+ years of experience in Customer Service or support role.
• Prior experience in the transportation or service industry is a plus.

Responsabilidades

• Handle customer inquiries via phone, email, and chat.
• Resolve issues and ensure customer satisfaction.
• Document customer interactions accurately.

Conocimientos

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

CRM Software Proficiency

Educación

High school diploma or equivalent

Herramientas

Salesforce

Zendesk

Descripción del empleo

A customer service solutions company is seeking a Customer Support Specialist to provide exceptional service to U.S.-based clients from Mexico. This remote position requires strong communication skills, the ability to resolve issues efficiently, and prior customer service experience. Compensation includes a base salary of MXN 3,000 per week with potential bonuses based on performance. Ideal candidates should be fluent in English and have at least two years of experience in customer support roles.