Product Support Engineer - Networking & Hardware Testing

Luxoft; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A recruitment firm is seeking Customer Support Specialists to join on a permanent basis in Mexico. In this role, you will provide support via phone and email to customers regarding payroll issues. Successful candidates will exhibit strong communication skills, problem-solving abilities, and a commitment to customer service excellence. This position offers competitive total earnings and benefits after 31 days of employment, including medical insurance and performance bonuses.

Servicios

Medical, dental, and vision insurance

Short-term and long-term disability

Life insurance and AD&D

Registered retirement savings account with employer matching

Paid time off

Formación

• 2+ years of experience in a Customer Service, Support, or Operations-related role.
• Experience in customer service and soft sales roles preferred.
• Advanced English and Spanish proficiency (spoken and written).

Responsabilidades

• Serve as the primary point of contact for customer inquiries via email, chat, and/or phone.
• Provide accurate, timely, and professional responses to customer questions and concerns.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.

Conocimientos

Customer Service

Advanced English proficiency

Problem-solving skills

Active listening

Detail-oriented

Educación

Bachelor's degree in related field or equivalent experience

Herramientas

Salesforce

CRM systems

Descripción del empleo

A recruitment firm is seeking Customer Support Specialists to join on a permanent basis in Mexico. In this role, you will provide support via phone and email to customers regarding payroll issues. Successful candidates will exhibit strong communication skills, problem-solving abilities, and a commitment to customer service excellence. This position offers competitive total earnings and benefits after 31 days of employment, including medical insurance and performance bonuses.