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Senior Technical Support Engineer - SaaS IAM
Job summary
A leading identity governance firm is seeking a Technical Account Manager to join its Platinum Services and Support team. This role focuses on pre and post implementation support of their Identity as a Service offering. Responsibilities include resolving customer support issues, working with DevOps and Engineering teams, and ensuring high customer satisfaction. Ideal candidates have 5-7+ years of support experience, SaaS knowledge, and familiarity with technologies like XML and databases. This position is located in Mexico.
Benefits
Qualifications
- 5-7+ years of support experience.
- At least 2 years’ working with a SaaS product/service.
- Experience with XML, SAML, SPML/SOAP.
Responsibilities
- Effectively resolve customer support issues.
- Support for the IdentityNow product.
- Work with clients post-implementation for support concerns.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.