Vacantes en Chihuahua, México

Client Operations Lead | Remote | Mexico Apply for the Client Operations Lead | Remote | Mexico role at OpsArmy Careers

OpsArmy is looking for a Client Operations Lead to oversee day-to-day coordination between clients and the offshore talent supporting their teams.

This mid-level leadership role focuses on people support, communication, and operational consistency.

• Act as the primary operational contact for assigned clients.
• Provide updates, gather feedback, and ensure expectations are understood on both sides.
• Maintain a predictable communication rhythm to support account stability.
• Build rapport and trust through responsiveness, clarity, and professionalism.
• Work closely with talent to clarify tasks, goals, and performance expectations.
• Conduct quick coaching conversations and check-ins to address concerns.
• Monitor attendance, productivity, and adherence to client workflows.
• Address small performance issues early and elevate when needed.
• Track progress on daily tasks and weekly deliverables.
• Ensure the team follows SOPs and client standards consistently.
• Assist in updating documentation when workflows change.
• Flag any operational risks or recurring challenges.
• Anticipate and resolve miscommunications or workflow gaps before escalation.
• Align both client and talent perspectives during uncertain situations.
• Maintain fairness and clarity during all discussions.

• 2–4 years experience in a BPO, client-facing, or operations environment.
• Strong English communication skills.
• Experience guiding or supporting offshore staff is a plus.
• Highly organized with excellent follow-through.
• Solution-oriented mindset with the ability to stay calm and professional.

Apply here: https://operationsarmy.com/application#J-