Head Of Smb - Remote

Indi Staffing Services; A distancia; MXN 1,455,000 - 1,820,000; Jornada completa

Descripción de la vacante

A leading staffing solutions provider in Veracruz, Mexico is looking for a Head of SMB Accounts. You will be responsible for managing a significant portfolio, ensuring client retention, and identifying growth opportunities. The role requires 7+ years of experience in Account Management and the tech sector. Strong leadership and advanced English skills are essential for success in this mid-senior level position. Join a collaborative environment with a focus on innovation and work-life balance.

Servicios

Flexibility in work location

Tailored Compensation

Access to cutting-edge tools

Work-life balance opportunities

Generous leave policies

Diversity & Inclusion initiatives

Collaboration with industry leaders

Mentorship and growth opportunities

Formación

• 7+ years of experience in Account Management or Delivery.
• 7+ years in the tech / outsourcing sector.
• Experience managing a team.

Responsabilidades

• Lead and manage a team of Account Managers.
• Ensure high retention, client satisfaction, and margin protection.
• Identify accounts with growth potential.

Conocimientos

Account Management

Industry Experience in tech/outsourcing

Leadership

Advanced English

Descripción del empleo

Overview of the Role

The Head of SMB Accounts will lead the strategic management of a $

• M revenue portfolio spanning approximately
• accounts and 300 active team members.

This critical role focuses on driving client retention, identifying high-potential accounts, and developing scalable engagement strategies.

Key Responsibilities

Leading and managing a team of Account Managers.

Owning the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.

Identifying accounts with growth potential and developing tailored engagement strategies to unlock expansion opportunities.

Designing, improving, and institutionalizing playbooks and operating models for SMB account management.

Building a deep understanding of client organizations, technology roadmaps, and long-term needs to position the company as a strategic partner.

Acting as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.

Requirements

• Account Management: 7+ years of experience in Account Management or Delivery
• Industry Experience: 7+ years in the tech / outsourcing sector
• Leadership: Experience managing a team
• Travel: Availability to travel up to 20% of the time
• Location: US Visa or EU Passport
• Language: Advanced level of English

Benefits

• Flexibility: Choose where and how you work for enhanced creativity and innovation.
• Tailored Compensation: Personalize your earnings to suit your financial goals.
• Tech-Driven Tools: Access cutting-edge resources for seamless collaboration and productivity.
• Autonomous Workflow: Take control of your schedule to achieve work-life balance.
• Well-being: Enjoy generous leave policies for rest and rejuvenation.
• Diversity & Inclusion: Thrive in a diverse and inclusive environment.
• Collaboration: Engage with industry leaders for collective growth.
• Development: Access mentorship and growth opportunities for continuous advancement.

If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries : IT Services and IT Consulting