Jobs in Chihuahua, Mexico
Global Customer Success Lead — Remote
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Global Customer Success Lead — Remote
Job summary
A leading e-commerce firm is seeking a Customer Success professional to drive customer satisfaction and operational excellence in a remote role. You will lead a high-performing team, define strategies for client engagement, and improve processes across the customer journey. The ideal candidate has over 5 years in customer success, strong leadership skills, and familiarity with coffee equipment. This position offers a flexible work environment with a passionate culture.
Benefits
Qualifications
- Minimum 5 years in customer success or client-facing operations.
- At least 2 years in a leadership position.
- Strong analytical skills with attention to detail.
Responsibilities
- Own and define customer success strategies.
- Build and manage a customer success team.
- Lead customer communications regarding logistics and returns.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.