Remote Client Operations Lead: Aligning Clients & Teams

Opsarmy Careers; Xico; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A remote operations firm is seeking a Client Operations Lead to manage daily interactions between clients and offshore teams. This role requires 2-4 years of experience in a relevant environment, strong organization skills, and the ability to communicate effectively in English. The ideal candidate will maintain operational consistency, address client needs proactively, and ensure that workflows are adhered to across teams. A calm and professional demeanor is essential for success in this mid-level leadership position.

Formación

• 2–4 years experience in a BPO, client-facing, or operations environment.
• Experience guiding or supporting offshore staff is a plus.
• Excellent follow-through in organizational tasks.

Responsabilidades

• Act as the primary operational contact for assigned clients.
• Monitor attendance, productivity, and adherence to client workflows.
• Ensure the team follows SOPs and client standards consistently.

Conocimientos

Strong English communication skills

Highly organized

Solution-oriented mindset

Descripción del empleo

A remote operations firm is seeking a Client Operations Lead to manage daily interactions between clients and offshore teams. This role requires 2-4 years of experience in a relevant environment, strong organization skills, and the ability to communicate effectively in English. The ideal candidate will maintain operational consistency, address client needs proactively, and ensure that workflows are adhered to across teams. A calm and professional demeanor is essential for success in this mid-level leadership position.