Client Operations Lead | Remote | Mexico

Opsarmy Careers; Xico; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A remote operations firm is seeking a Client Operations Lead to manage daily interactions between clients and offshore teams. This role requires 2-4 years of experience in a relevant environment, strong organization skills, and the ability to communicate effectively in English. The ideal candidate will maintain operational consistency, address client needs proactively, and ensure that workflows are adhered to across teams. A calm and professional demeanor is essential for success in this mid-level leadership position.

Formación

• 2–4 years experience in a BPO, client-facing, or operations environment.
• Experience guiding or supporting offshore staff is a plus.
• Excellent follow-through in organizational tasks.

Responsabilidades

• Act as the primary operational contact for assigned clients.
• Monitor attendance, productivity, and adherence to client workflows.
• Ensure the team follows SOPs and client standards consistently.

Conocimientos

Strong English communication skills

Highly organized

Solution-oriented mindset

Descripción del empleo

Client Operations Lead | Remote | Mexico Apply for the Client Operations Lead | Remote | Mexico role at OpsArmy Careers

Overview

OpsArmy is looking for a Client Operations Lead to oversee day-to-day coordination between clients and the offshore talent supporting their teams.

This mid-level leadership role focuses on people support, communication, and operational consistency.

Responsibilities

• Act as the primary operational contact for assigned clients.
• Provide updates, gather feedback, and ensure expectations are understood on both sides.
• Maintain a predictable communication rhythm to support account stability.
• Build rapport and trust through responsiveness, clarity, and professionalism.
• Work closely with talent to clarify tasks, goals, and performance expectations.
• Conduct quick coaching conversations and check-ins to address concerns.
• Monitor attendance, productivity, and adherence to client workflows.
• Address small performance issues early and elevate when needed.
• Track progress on daily tasks and weekly deliverables.
• Ensure the team follows SOPs and client standards consistently.
• Assist in updating documentation when workflows change.
• Flag any operational risks or recurring challenges.
• Anticipate and resolve miscommunications or workflow gaps before escalation.
• Align both client and talent perspectives during uncertain situations.
• Maintain fairness and clarity during all discussions.

What You Bring

• 2–4 years experience in a BPO, client-facing, or operations environment.
• Strong English communication skills.
• Experience guiding or supporting offshore staff is a plus.
• Highly organized with excellent follow-through.
• Solution-oriented mindset with the ability to stay calm and professional.

Apply

Apply here: https://operationsarmy.com/application#J-