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Senior IT Support Engineer — Remote (Tier 2)
Job summary
A global business process outsourcing firm seeks a Senior IT Support Specialist (Tier 2) to manage secure access and enterprise communication platforms. This fully remote role offers flexible hours and focuses on troubleshooting complex IT environments while optimizing performance across diverse user bases. Ideal candidates will have a strong background in VoIP systems and secure-access platforms while being part of a collaborative global team dedicated to innovative solutions.
Benefits
Qualifications
- Hands-on experience with enterprise VoIP platforms like RingCentral or Cisco Webex Calling.
- Experience with secure-access platforms like Zscaler or equivalent.
- Proficiency in troubleshooting complex IT issues across networks.
Responsibilities
- Administer secure access and zero-trust platforms, optimizing performance.
- Provide Tier-2 support for Windows, macOS, and network incidents.
- Administer enterprise VoIP systems, troubleshoot connectivity issues.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.